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Owned and operated by AMBIANCEEDGE.COM LLC, our team is ready to answer questions about massage chairs, fireplaces, home theater seating, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received tracking details within 3 business days, please contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If your massage chair, fireplace, or any other piece does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within the return window. Contact our team with your order number and the model you would like instead, and we will walk you through the process.
How do I choose the right massage chair or fireplace for my space?
We recommend measuring the area where you plan to place the item and reviewing the product dimensions listed on each page. Our team is also happy to help you compare models based on room size, style, and features.
Do your electric fireplaces require professional installation?
Most of our electric fireplaces are designed for simple setup and plug into a standard outlet. Wall-mounted models may require basic mounting hardware, but no gas lines or venting are needed.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team responds to every inquiry within 24 hours during business days.
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30-Day Returns
Not the right fit for your space? Our return policy makes the process straightforward.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S., with no order minimum required.
